Frequently Asked Questions
Everything you need to know about your FROM FUTURE experience.
What materials do you use for your collections?
We specialize in high-quality natural fibers, primarily 100% Mongolian cashmere, premium silk, and organic cotton, sourced specifically for their durability and softness.
How should I care for my cashmere garments?
To preserve the quality of your knitwear, we recommend hand washing in cold water with a specialized wool detergent or using a delicate machine cycle at 20°C. Always dry flat and avoid hanging.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders. Express shipping options are available at checkout.
Are your products ethically sourced?
Yes, we work directly with our partners in Mongolia and around the world to ensure fair working conditions and sustainable harvesting practices for all our raw materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay.